Job Description

Reference # : 17-05585Title : Associate Customer Service Rep
Location : Sarasota, FL
Position Type : Right to Hire
Experience Level : Start Date / End Date : 06/26/2017 / 09/30/2017
Description
ECLARO is a company that delivers talent. We provide fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including: Consulting, Professional Hire, Global Integrated DeliveryTM and Managed Services.

Eclaro is looking for an Associate Customer Service Representative for an opportunity for our client in Sarasota, FL.


Summary
  • Responds to moderately complex customer inquiries and requests.
  • Shifts from 8 AM to 5 Pm or 9 AM to 6 PM Eastern Time typically. Some weekend and overtime.
Essential Job Functions
  • Answers telephones and responds to moderately complex customer questions and/or forwards call to appropriate personnel.
  • Researches customer inquiries and responds to appropriate parties in a timely manner.
  • Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
  • Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
  • Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information.
  • Interfaces with team personnel, management, and customers in reference to customer service issues.
  • Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
  • Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
  • Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.
Basic Qualifications
  • High school diploma or G.E.D.
  • 2 to 5 years or more of customer service or other telephone experience
  • Experience working with organizational functions and personnel
  • Experience working with fax machines, computer software, and telephone technology
  • Experience working with and skilled in the use of help desk software
Other Qualifications
  • Business and analytical problem solving skills
  • Communication skills
  • Ability to work independently
  • Ability to follow oral and written directions
Work Environment
  • Office environment

If interested, you may contact

Radelyn Bulaong at (201) 283-9181
or send email to
Radelyn.Bulaong@eclaro.com with a Word resume

ECLARO recruits and manages a staff of highly skilled individuals in an array of specialized disciplines. This approach enables our clients to leverage new opportunities, respond to increased and changing demands and increase their profitability. Please visit www.eclaroIT.com to see why the Right People are The AnswerTM.

Specialties: Customized solutions for Human Capital and Talent Acquisition, Permanent placement and retained search, Recruiting, Staff Augmentation, Contract Labor, Managed Services, RPO, MSP, VMS, IT solutions, management and support, offshore business process outsourcing.

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Raceq, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Website: http://www.eclaro.com
Industry: Staffing and Recruiting
Type: Privately Held
Company Size: 501-1000 employees
Founded: 1999


Application Instructions

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